Shipping Policy

Thank you for choosing ONE10 Supplements Inc. We work to process and ship orders as quickly and reliably as possible.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders placed on weekends or holidays will begin processing on the next business day.

During product launches, promotions, holidays, or periods of high order volume, processing times may be longer.

Shipping Rates

Shipping rates are calculated and displayed at checkout based on your delivery location, package size, weight, and available shipping service.

Any available free shipping promotions or thresholds will be displayed at checkout.

Delivery Times

Estimated delivery times are provided at checkout and begin once your order has been shipped.

Delivery estimates are not guaranteed and may be affected by the shipping carrier, weather, holidays, customs processing, or other circumstances outside of our control.

Order Tracking

When tracking information is available, you will receive a shipping confirmation containing your tracking details once your order has been dispatched.

Please allow time for the shipping carrier to update tracking information after your shipment is created.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed or redirected.

Additional shipping charges resulting from an incorrect or incomplete address may be the responsibility of the customer.

Lost, Delayed, or Stolen Packages

Once an order has been transferred to the shipping carrier, delivery may be subject to circumstances outside of our direct control.

If your tracking information shows that your package is significantly delayed, lost, or delivered but you have not received it, please contact us and we will assist where reasonably possible.

We may require customers to complete the appropriate carrier investigation or claim process before a replacement or refund is considered.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and provide your order number along with photos of the product and shipping packaging.

We will review the issue and determine the appropriate replacement or refund in accordance with our Return and Refund Policy.

International Shipping

International shipping may be available to select countries.

Customers outside of Canada are responsible for ensuring that the products they purchase can legally be imported into their destination country.

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these additional charges are the responsibility of the customer.

Customs processing may also result in additional delivery delays.

Returned or Refused Packages

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or unpaid customs or import charges, additional shipping costs may apply.

Any refund provided for a returned shipment may be reduced by applicable shipping, return shipping, customs, or carrier charges where permitted by law.

Contact Us

If you have questions regarding your shipment or order, please contact us using the contact information provided on our website.

ONE10 Supplements Inc.